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Best-Laid Incentive Plans (HBR Case Study)
Organizational Development Magazine ArticleHiram Phillips couldn't have been in better spirits. The CFO and chief administrative officer of Rainbarrel Products, a diversified consumer-durables... -
A Practical Guide for Marketers Who Want to Use GenAI
AI and machine learning Digital ArticleUnderstanding the risks, rewards, and how to get started. -
Positive Program for Performance Appraisal
Performance indicators Magazine Article“Bill, it’s time for your annual appraisal interview. You’ve done a lot of good work, and I want you to know that it has been noticed and appreciated. Of course there are areas in which improvements can be made. Let’s start with the good side. Your output record has been good all year, and we’re […] -
Obama’s First 90 Days
Performance indicators Magazine ArticleEarly wins and a strong team mean a successful start for the U.S. president. -
A Better Scorecard for Your Company's Sustainability Efforts
Strategy & Execution Digital ArticleNew metrics for a rapidly warming world. -
Are the Workaholics You Know Just Faking It?
Managers can't tell the difference. -
Give Your Employees Specific Goals and the Freedom to Figure Out How to Reach Them
Business management Digital ArticleIt’s an idea that needs to be a part of the future of work. -
Generative AI Will Change Your Business. Here's How to Adapt.
Technology & Operations Digital ArticleThe race is on to see which brands can deliver. -
Putting the Balanced Scorecard to Work
Balanced scorecard Magazine ArticleWhat do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy. -
The Most Important Metrics You're Not Tracking (Yet)
Sales & Marketing Digital ArticleAre you as customer-centric as you think? -
Appraisal of What Performance?
Organizational Development Magazine ArticlePresent performance appraisal techniques evaluate behavior by making subjective and impressionistic judgments rather than quantitative judgments and providing... -
Strong Patient-Provider Relationships Drive Healthier Outcomes
Performance indicators Digital ArticleAnd they reduce costs too. -
Coming Up Short on Nonfinancial Performance Measurement (HBR OnPoint Enhanced Edition)
Strategy & Execution Magazine ArticleIncreasingly, companies are measuring customer loyalty, employee satisfaction, and other nonfinancial areas of performance that they believe affect profitability.... -
The Performance Frontier: Innovating for a Sustainable Strategy
Technology & Operations Magazine ArticleToo often, companies launch sustainability programs with the hope that they'll be financially rewarded for doing good, even when those programs aren't... -
Designing High-Performance Jobs
Organizational Development Magazine ArticleTales of great strategies derailed by poor execution are all too common. That's because some organizations are designed to fail. For a company to achieve... -
Transform Business Operations with Process Mining
Technology and analytics Digital ArticleThe technology is quickly replacing observational and subjective approaches to understanding business processes. -
Putting the Service-Profit Chain to Work
Financial analysis Magazine ArticleWhen service companies put employees and customers first, a radical shift occurs in the way they manage and measure success. -
The False Promise of the Single Metric
Performance indicators Digital ArticleGreat CEOs focus on more than one thing at a time. -
Get More Innovative by Rethinking the Way You Think
Innovation Digital ArticleTry to “go meta.” -
How Companies Should Prepare Their Forecasts
Strategic planning Digital ArticleA great forecast has five attributes.
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First National City Bank Operating Group (C)
Organizational Development Case Study5.00View Details Provides a short summary of John Reed's succession at City Bank from Executive Vice President in 1976 to CEO in 1984. -
Strategy Execution Module 11: Using Diagnostic and Interactive Control Systems
Strategy & Execution Case Study8.95View Details This module reading introduces diagnostic and interactive control systems. Diagnostic control systems are the management-by-exception systems that managers... -
Massachusetts Financial Services
Organizational Development Case Study11.95View Details This case describes the compensation and performance evaluations at an investment management company. The senior management team of Massachusetts Financial... -
Cleveland Clinic Abu Dhabi: Leading Through the Fog of the COVID-19 Pandemic
Organizational Development Case Study11.95View Details As COVID-19 began to take lives, destroy healthcare systems, and shut down economies across the globe, Dr. Rakesh Suri, Chief Executive Officer of Cleveland... -
Jody Leleck at Broad Acres (B)
Leadership & Managing People Case Study5.00View Details Explores the results of Jody Leleck's efforts to turn around underperforming Broad Acres Middle School. -
Cross Country Group: A Piece of the Rock (B)
Finance & Accounting Case Study5.00View Details Supplements the (A) case. -
Shanghai Interior Automotive Door System: Running a Manufacturing Operation in China
Strategy & Execution Case Study11.95View Details Shanghai Inteva Automotive Door System Co. Ltd (formerly Shanghai Delphi) was a leading player in China's automotive component industry with a 30%market... -
A Primer on OKRs
Management Case Study8.95View Details The OKR framework is a popular goal-setting and strategy execution tool that uses goal setting through "Objectives" and measuring performance using "Key... -
C3.ai-Driven to Succeed
Strategy & Execution Case Study11.95View Details CEO Tom Siebel navigates his artificial intelligence (ai) startup through a series of pivots, market expansions, and even an elephant attack to become... -
Shanghai: GDP Apostasy
Finance & Accounting Case Study11.95View Details The case describes Shanghai's decision to abandon growth of Gross Domestic Product (GDP) as its primary metric of measuring success. Within this context,... -
Purity Steel Corporation, 2012
Finance & Accounting Case Study11.95View Details Managers introduce a new performance evaluation system based on sales growth and return-on-investment (ROI). A branch manager wonders whether his new... -
Triumphs and Tribulations of a Middle Manager Implementing a New Performance Measure (A)
Leadership & Managing People Case Study11.95View Details Presented in the form of a comic book, this two-part case follows the efforts (or lack thereof) of Richard, the Quebec regional manager of Frippe, a cross-Canada... -
Avaya (B)
Sales & Marketing Case Study5.00View Details Avaya's top management wants to improve demand generation. This requires an improvement in the relationship between Sales and Marketing. This case series... -
Johansen's: The New Scorecard System-Northwest Regional Manager (Handout 8)
Finance & Accounting Case Study5.00View Details Handout 8 for UV6911. -
MacAfee Building Supply: Improving Performance Across Retail Stores (A)
Leadership & Managing People Case Study11.95View Details MacAfee Building Supply, a distributor of building supplies and heating and plumbing products, had grown to become the largest company of its kind in... -
Continuing Transformation of Asahi Glass: Implementing EVA
Finance & Accounting Case Study11.95View Details This case explores the use of EVA--economic value added--methodology at Asahi Glass. EVA is among the changes initiated by the CEO aimed at transforming... -
Common Fund Hedge Fund Portfolio
Finance & Accounting Case Study11.95View Details The Common Fund, a nonprofit consortium of educational institutions, is deciding whether to create a fund of hedge funds for its members, and if it does,... -
Sonoco Products Co. (A): Building a World-Class HR Organization
Organizational Development Case Study11.95View Details Describes the steps the vice-president of human resources takes in revamping an HR function that was noncooperative and, at times, competitive and introducing... -
Internet Customer Acquisition Strategy at Bankinter
Finance & Accounting Case Study11.95View Details Bankinter, a relatively small Spanish bank, has a large presence as an Internet financial services provider. Leading the way to profitability through... -
Polysar Ltd.
Finance & Accounting Case Study11.95View Details Canada's largest chemical company produces and markets butyl rubber in two divisions, each treated as a profit center. The new plant in the North American...
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First National City Bank Operating Group (C)
Organizational Development Case Study5.00View Details Provides a short summary of John Reed's succession at City Bank from Executive Vice President in 1976 to CEO in 1984. -
What's Missing from Your Scorecard? Eight Vital-but Often Overlooked-Metrics
Strategy & Execution Other Article9.50View Details Everyone, even companies with model Balanced Scorecards, struggles with developing performance metrics. Many organizations don't properly account for... -
Best-Laid Incentive Plans (HBR Case Study)
Organizational Development Magazine ArticleHiram Phillips couldn't have been in better spirits. The CFO and chief administrative officer of Rainbarrel Products, a diversified consumer-durables... -
A Practical Guide for Marketers Who Want to Use GenAI
AI and machine learning Digital ArticleUnderstanding the risks, rewards, and how to get started. -
Strategy Execution Module 11: Using Diagnostic and Interactive Control Systems
Strategy & Execution Case Study8.95View Details This module reading introduces diagnostic and interactive control systems. Diagnostic control systems are the management-by-exception systems that managers... -
Breaking Down the Wall of Codes: Evaluating Non-Financial Performance Measurement
Technology & Operations Digital ArticleIn some Third World factories, there is a literal wall of codes. Posted are dozens of codes of conduct as defined by dozens of customer, firm, and industry... -
Linking the Balanced Scorecard to Strategy
Finance & Accounting Digital ArticleThe Balanced Scorecard was developed to measure both current operating performance and the drivers of future performance. Many managers believe they are... -
Positive Program for Performance Appraisal
Performance indicators Magazine Article“Bill, it’s time for your annual appraisal interview. You’ve done a lot of good work, and I want you to know that it has been noticed and appreciated. Of course there are areas in which improvements can be made. Let’s start with the good side. Your output record has been good all year, and we’re […] -
Massachusetts Financial Services
Organizational Development Case Study11.95View Details This case describes the compensation and performance evaluations at an investment management company. The senior management team of Massachusetts Financial... -
Obama’s First 90 Days
Performance indicators Magazine ArticleEarly wins and a strong team mean a successful start for the U.S. president.